Q&A

About your order

Q: Please tell me the arrival date of the ordered product. Can I specify the time?

A: Normally, your order will be shipped within 3 business days. Arrival will be around 7 days from the next day. Although we do not accept requests for specific arrival dates and times, we do our best to deliver as quickly as possible.

Q: Can I make changes/additions to my order?

A: We cannot accept any changes or additions after the order has been placed as it will be the shortest shipping procedure.

Q: I placed multiple orders on the same day, can I combine them into one order?

A: We cannot combine multiple orders into one.

About payment

Q: Will a receipt be issued?

A: We will issue it individually, so please contact us from the inquiry email.

Regarding delivery

Q: Please tell me the shipping fee

A: Free nationwide.

Q: I haven't received the item I ordered.

A: We will investigate, so please contact us.

About returns

Q: Can I return the product?

A: As a general rule, we do not accept returns or exchanges of products.

We accept returns and exchanges only if the product is damaged or soiled when it arrives, or if the order content or quantity is different. Once opened, the product cannot be returned.

Please be sure to contact us within 7 days after the product arrives.